TERMS AND CONDITIONS
WARRANTY
The SELLER warrants its products and services to be free from defects in material and workmanship at the time of shipment or installation and for 1 year thereafter. The SELLER's obligation under warranty is limited to replacement or repair, at his option, on any such products, which shall have been defective at the time of manufacture. Replacement or repair of defective SELLER products will be made only if it is determined that defective material or workmanship was applicable at the time of manufacture. The buyer must prepay all shipping charges on returned products. Any SELLER products which have been damaged, whether through carelessness, abuse, accident, incorrect installation or otherwise, or any SELLER product that has been modified or otherwise significantly changed is not covered by this warranty. The SELLER will not be liable for consequential damages, additional installation costs or other costs of any nature arising out of the use of the product(s) when not used in accordance with instructions. This warranty is in lieu of all others, expressed or implied. No representative is authorized to assume for the SELLER any other liability or warranty than set forth above in connection with our products or services. The SELLER makes no warranty of fitness, either expressed or implied.
TERMS & CONDITIONS OF SALE
PRICES AND TERMS: Prices are F.O.B. our facility in Spokane, WA and are subject to change without notice. Prices listed herein do not include federal, state, municipal or excise taxes. Terms are NET 30 days from date of invoice to approved credit accounts.
QUOTATIONS: Only written quotations are valid. Quotes past expiration will not be honored. Unless otherwise requested, quotes are good for 30 days.
SHIPPING: Unless otherwise agreed at the time the order is placed, seller reserves the right to make partial shipment for which payment shall be made in accordance with seller's above terms. Shipping and packing charges added to invoice unless otherwise specified. Airfreight may be used if specified by the buyer. Buyer's preference in routing will be used if possible. SELLER is not responsible for selecting the cheapest or fastest route.
CLAIMS: All claims for damage or loss in transit must be made promptly by the buyer against the carrier. Claims for shortage must be made within 30 days after date of shipment from SELLER's plant.
SPECIFICATIONS, CHANGES OR MODIFICATIONS: All designs and specifications of seller's products are subject to change without notice provided the changes or modifications do not affect performance.
RETURN OF MATERIAL: Written authorization must be obtained before returning product in the form of an RMA#. Credit not to exceed 75% of the original price allowed on unused, stockable products provided they are returned prepaid and in new condition. Special order items cannot be returned under any circumstances. In no case will we authorize return of products more than 30 days after shipment from our facility.
DELAYS: SELLER is not liable for delays or inability to fulfill contractual obligations when the cause is beyond his reasonable control.
CANCELLATION OR CHANGES IN ACCEPTED ORDERS: Cancellation or alteration of acknowledged orders by the buyer will be accepted only on terms, which protect the SELLER against loss.
NON-WARRANTY REPAIRS AND RETURN WORK: Please request a quote prior to requesting work. The buyer shall prepay transportation charges to seller's facility. Standard shipment policy shall apply with respect to return shipment from SELLER to buyer.
PRIVACY POLICY
This privacy policy discloses the privacy practices for Valence Mission Critical Technologies. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
· What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
· What choices are available to you regarding the use of your data.
· The security procedures in place to protect the misuse of your information.
· How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
· See what data we have about you, if any.
· Change/correct any data we have about you.
· Have us delete any data we have about you.
· Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (509) 927-4777 or via email at admin@valencemct.com.
NO REFUND POLICY
Thank you for your purchase. All sales are final. If, for whatever reason, you decide to return something you have acquired from us, you will be issued a credit with our company, or you will be provided with a suitable exchange.